Frequently Asked Questions
Everything you need to know about running events, voting, and payments on Nexa. Hover or tap any card to reveal the answer.
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How do I get started as an event organizer on NEXA?
How do I get started as an event organizer on NEXA?
Download the NEXA app or visit the web platform, create an account, and select the Organizer account type during registration. Once verified, you'll gain access to event creation, ticket management, attendee analytics, and organizer tools.
Is there a fee to create an event on NEXA?
Is there a fee to create an event on NEXA?
Creating an event is completely free. NEXA only applies a small service charge when paid tickets are sold through the platform.
How do I create a new event?
How do I create a new event?
Navigate to the Events section and click 'Create Event'. Fill in details such as event title, venue, date, time, description, banner image, and ticket information before publishing.
What information do I need to provide?
What information do I need to provide?
You should provide the event title, category, description, venue, date, start and end time, ticket details, contact information, and promotional images.
Can I save my event as a draft?
Can I save my event as a draft?
Yes. NEXA allows organizers to save events as drafts and continue editing them before publishing.
What makes a good event description on NEXA?
What makes a good event description on NEXA?
A strong description clearly explains what attendees can expect, who the event is for, the schedule highlights, venue details, and any special guests or attractions.
How do I set up tickets?
How do I set up tickets?
While creating your event, go to the Tickets section. You can create free, paid, VIP, group, or early-bird tickets and specify quantities, prices, and availability periods.
Can I offer free tickets?
Can I offer free tickets?
Yes. You can create completely free events or mix free and paid ticket categories within the same event.
How do I get paid for ticket sales?
How do I get paid for ticket sales?
Revenue from ticket sales is transferred to your registered payout account according to NEXA's payout schedule after ticket purchases are confirmed.
Can I create promo codes or discounts?
Can I create promo codes or discounts?
Yes. Organizers can create percentage-based or fixed-amount discount codes, set expiration dates, and limit redemption counts.
How do I edit my event after I've published it?
How do I edit my event after I've published it?
Open your event dashboard, select the event, and click Edit Event. Most event details can be updated at any time before the event starts.
How can I promote my event within the NEXA app?
How can I promote my event within the NEXA app?
You can feature your event, share event links, run promotional campaigns, use referral codes, and take advantage of sponsored event placements.
How do I check who has registered?
How do I check who has registered?
Visit the Attendees section of your event dashboard to view registrations, ticket purchases, attendee details, and check-in status.
Can I export attendee lists?
Can I export attendee lists?
Yes. Attendee data can be exported in CSV format for event planning, check-ins, and post-event communication.
Does NEXA support event check-in?
Does NEXA support event check-in?
Yes. Organizers can scan QR codes, manually verify attendees, and track attendance in real time.
Can I cancel an event?
Can I cancel an event?
Yes. Events may be canceled from the organizer dashboard. Ticket holders will be notified automatically and refunds can be processed where applicable.
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